Privacy Policy

This Privacy Policy explains how CoolRIOTS collects, uses, discloses, and protects personal data when you visit coolriots.comor contact us through this site. It applies to the CoolRIOTS group of companies (together, “CoolRIOTS”, “we”, “us”). It does not cover data processed on behalf of our customers within BeX platform deployments, which is governed by the relevant customer agreement and data processing agreement.

1. Who we are

The data controller for this website is CoolRIOTS Pte Ltd, 9 North Buona Vista Drive #02-01, Singapore 138588, together with its affiliates CoolRIOTS, Inc. (United States) and CoolRIOTS Sdn Bhd (Malaysia).

2. What we collect

• Information you provide. When you submit the contact / demo-request form, we collect your name, work email, company, role, region, and the message you send.
• Usage data. Aggregate, privacy-respecting analytics about how the site is used (pages viewed, approximate region, device/browser type), via Google Analytics 4 and Cloudflare Web Analytics.
• Technical data. Standard server and security logs (e.g. IP address) used to operate the site, prevent abuse, and verify anti-bot challenges.

3. How we use it

• To respond to your enquiry and follow up about our products and services.
• To operate, secure, and improve the website.
• To understand aggregate usage and measure the effectiveness of our content.
• To comply with legal obligations and enforce our terms.

4. Legal bases (GDPR)

Where the GDPR applies, we rely on: your consent (e.g. non-essential analytics cookies); our legitimate interests in responding to enquiries, securing the site, and understanding usage; and compliance with a legal obligation where applicable.

5. Sharing & processors

We do not sell your personal data. We share it only with service providers who process it on our behalf:

6. International transfers

We operate in Singapore, Malaysia, and the United States, and our processors may store data in other countries. Where required, such transfers are protected by appropriate safeguards (e.g. Standard Contractual Clauses).

7. Retention

We keep contact-form data for as long as needed to handle your enquiry and our ongoing relationship, and thereafter only as required for legitimate business or legal purposes. Analytics data is retained according to the providers' standard retention settings.

8. Your rights

Depending on your location (including under the GDPR and Singapore/Malaysia PDPA), you may have the right to access, correct, delete, or port your personal data, to object to or restrict processing, and to withdraw consent. To exercise these rights, contact us below. You may also lodge a complaint with your local data protection authority.

9. Cookies

We use a minimal set of cookies/identifiers for essential site operation, security, and analytics. Cloudflare Web Analytics is cookieless. You can control cookies through your browser settings.

10. Contact

For privacy questions or to exercise your rights, contact privacy@coolriots.com
CoolRIOTS Pte Ltd · 9 North Buona Vista Drive #02-01, Singapore 138588

11. Changes

We may update this policy from time to time. Material changes will be reflected by the “last updated” date above.